With the exception of Rexel and GBC Business Machines, the warranty for the first 6 months lies with Monkey Office. To make a return please seal the item in the original packaging and email or call us on 08 with the reason for return, product code, quantity and order number.īusiness machines cannot be resold if the box has been opened, therefore you cannot return a business machine once it has been opened unless it is faulty or damaged.ĭamaged items, picking errors or shortages on an order must be reported to us within three days of receipt of the delivery. We may accept returns after fourteen days but at our discretion and credit may not be 100% value due to the cost of restocking. We are also unable to accept returns for postage stamps. The item must be unused, in its original packaging and in a resaleable condition this includes no writing or instructions on the packaging.ĭue to health and safety regulations we are unable to accept returns for any food or beverage items. If you are not completely satisfied with a product we can arrange a return within 14 days of purchase. This will be applied when the refund is processed. Returns for all items excluding furniture products are free of charge and .uk aim to make the process as simple as possible.Īny furniture items which are no longer required will incur a 35% restock fee. Please include your relevant floor number on the delivery address. Please also ensure that you check that the number of parcels signed for matches the number in the delivery as disputes regarding the number of parcels cannot be entered into at a later date. We require a signature for all deliveries so please ensure someone is available to accept delivery. We do not deliver to the Channel Islands or PO Box addresses. We also deliver to the Scottish Islands, Isle of Man, Isles of Scilly and Northern Ireland but these locations may be subject to extended delivery timescales (typically 48hrs). We deliver to all of the Mainland UK post codes. Please note we don't deliver on UK Bank Holidays. Delivery times are between 9am and 6pm Monday to Friday. Orders placed on Friday evenings, Saturdays and Sundays will be delivered on the following Tuesday. Subject to stock availability orders placed before 5pm Monday to Friday will be delivered next working day. Our standard delivery service is next working day. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.Delivery is free (orders over £30 exc.vat) A charge of £3.95 will be made on orders under £30 (exc.vat) You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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